The Big Four
- What exactly is LETELLIER? Honest, healthy, holistic skincare. We help people feel gorgeous, colorful and rejuvenated with products that marry nature’s purest ingredients with the latest developments in science.
- Who exactly are your products for? Diverse, conscientious adults who value and prioritize their health and bodies. Our products are highly qualitative and results-driven, and thus are sold at a premium, so they will be most attractive to those who strongly value their skin and/or those with disposable income.
- Why should I use LETELLIER? We are a story-driven brand. Our passion for excellence, experience with formulations and integrity for truth and resolve are uniquely suited to our company culture, those we work with and for whom we make our products.
- Which problems does your skincare solve? Our skincare solves external issues such as damaged skin, scarred tissue, wrinkles, fine lines, acne, hyperpigmentation, oiliness, enlarged pores, dry skin, and rosacea. It also helps with internal feelings of unattractiveness, unworthiness, unhappiness, unhealthiness, powerlessness, and marginalization.
- I placed an order, when can I expect to receive it? If you live within the US, you will generally receive your order within 1-5 business days, depending on which shipping speed you choose. If you live in Canada, you can expect your order within 1-10 business days, depending on which shipping speed you choose.
- Do you ship to any countries outside of the US? No. At this time, we only ship to addresses within North America (US & Canada).
- What is your shipping policy? We currently use USPS as our carrier of choice, which offers several shipping speeds and affordable options you can choose from on the checkout page. Orders that are placed before 3 pm on any business day will ship that same day. Orders placed after 3 pm on any day will ship on the next business day. We do not ship on major US holidays and weekends.
- Should I change up my products periodically or keep using the same ones? Have you ever noticed that your favorite product that you've been using forever doesn’t seem to be working anymore? You're not going crazy. You may have built up a tolerance to the product. The skin has 3 functions: Memory, Metabolism and an Immune System called the Langerhans cells. It might be time to stimulate your metabolism and erase your memory. To do so, you need to exfoliate. You should pay a visit to your esthetician. At home, our co-founder likes to use products containing glycolic acid. Finally, to nourish the immune system, focus on a serum that will address your skin needs.
- Should I have different skincare regimens for night and day? Yes! In the morning, focus on protection. Think antioxidant and sun protection. At night, it’s all about skin cell renewal. If your concern is aging or hyperpigmentation, prioritize products with retinol. Suffering from acne? Don’t skip cleansing (well nobody should) and follow your skincare regimen recommended by your esthetician or dermatologist.
- Should I have different skincare regimens seasonally? How does the weather affect my skin? Just like the seasons, our skin changes throughout the year. Winter is usually synonymous with dry skin caused by cooler temperatures and harsh winds. The lack of moisture in the air, generated by extra heat inside the house, might call for richer moisturizers and more hydrating cleansers. For some, spring brings seasonal allergies. In that case, those affected would benefit from soothing products. Although we should always protect our skin from UV damage, we should really crank it up a notch in the summer. If you never tried a Vitamin C serum rich in antioxidants, this would be a great time to add it to your routine. In the fall, focus on ingredients like retinol to help reduce the signs of sun damage.
- How does the sun affect my skin? On top of causing sunburn, sun exposure increases UVA penetrating into the skin layers. As a result, the skin gradually loses its elasticity causing the apparition of fine lines and wrinkles.
- How does what I eat affect my skin? Unfortunately, giving you nutritional advice falls outside the scope of our expertise. However, we strongly believe that healthy skin starts in the gut. If you are curious about why you are still breaking out in your 30s or 40s, research Chinese Face Mapping. According to Ancient Oriental Medicine, where you have skin disorders is a reflection of what's going on in your body. For example, if you break out between your eyebrows, it could be because your liver is working overtime. If you feed your body with toxins and processed foods, it will show up in this area. One of our favorite books is Younger Skin Starts in The Gut by Dr. Nigma Talib. A complete guide that produces beautiful glowing skin by maintaining a well-adjusted digestion. Eating too much of the wrong food will show up on your skin as wrinkles, blemishes, etc.
- What is your return policy? Read our policy here.
- How do I find my undertones, so I can choose the best foundation color for my skin? Use one silver and one gold piece of fabric (scarf, shirt, drapes, even wrapping paper). Place the piece of fabric around your neck and take a look at your skin. If your skin blends in well with the gold fabric, you should favor a foundation with yellow undertones. If your skin blends in well with the silver fabric, you should favor a foundation with pink undertones. If you like the way your skin looks with both pieces of fabric, you could be a blend of both. In that case, use a neutral tone.
- How do I know which eyeshadow shade will best compliment my eye color? Let’s start with the easy one: brown eyes. The most versatile color. You can pretty much use any color. If you want your blue eyes to pop, use warm shades like coral and bronze. Purples and violets will make green and hazel eyes more vivid. Grey eyes should stick with greys or cooler tones. Here at LETELLIER, we’re not big on rules. Do what makes you feel more beautiful and gives you confidence.
- Can I apply makeup after exfoliating? It depends. We don’t recommend wearing makeup after stronger treatments like chemical peels. When you exfoliate at home, make sure you follow that with a good moisturizer. If you notice dry skin accompanied by redness (especially on the cheekbones), it could be a sign that you are exfoliating too much. If so, cut back to once a week.
- My eyeshadow doesn’t stay all day, should I use a primer? Yes. You can also use a cream-based eyeshadow.
- Should I use a primer before applying makeup? You can, just make sure your primer does not have silicone in it. Primers are good at giving you that smooth and flawless finish. On the other hand, most primers contain silicone (look for ingredients ending with -methicone), which does not mesh well with our mineral-based makeup products.
- Why am I seeing patches on my skin when I apply your makeup, am I doing something wrong? If you use primer and notice patches after applying our foundation to your skin, it’s because silicone-based primers prevent additional moisture from getting in, which leads to dryness and won’t allow powders to blend into the skin properly. The best way around this is to use a non-silicone-based primer or no primer at all.
- How long should I wait to apply makeup after applying my skincare products? You should wait a few minutes. Our products were made for professionals and have smaller molecules designed to penetrate into the deeper layers of your skin. Applying your makeup too soon will make it harder for the active ingredients to penetrate into the skin.
- I love the natural look of my eyeshadows. How can I make the colors appear darker? Dip your brush in water first. The colors will become more vivid and bolder.
- Why do I have dark circles around my eyes? According to Traditional Chinese Medicine, dark circles relate to the kidneys. It may indicate that your kidneys are under pressure and working overtime. Make sure you get adequate rest and drink plenty of water. Avoid excessive levels of salt in your diet.
- Is it good to use facial wipes every day? Our master esthetician is not a big fan of facial wipes because they may contain a preservative called methylisothiazolinone (MI). In some cases, it can cause contact dermatitis or other skin irritations. Read the ingredient list to make sure that your wipes are free of MI.
- Why do I break out around my mouth? What can I do about it? Any breakout or rash that doesn’t go away after a period of 4-6 weeks should be seen by a doctor. Only doctors can diagnose skin conditions and prescribe proper treatment. If you have a rash around your mouth, you may have perioral dermatitis (small, red, acne-like breakouts). It’s not entirely clear what causes it. Something (such as toothpaste or corticosteroid medicine for example) may be irritating your skin. Breakouts on the chin area may also indicate a change in your hormones. Try to eat a clean diet and avoid consuming dairy products. Dairy products disrupt the balance of your hormones and trigger an overgrowth of skin cells which block pores and trap bacteria.
- Why is my skin so oily? Your skin could be oily for different reasons. It could be your skin type. "Thanks, genes!" It could also be due to stress (these darn hormones) or changes in seasons. Some people might have oily skin in summer and dry skin during cooler months. If you have oily skin, don’t be afraid of moisturizing. Overusing products can also cause oily skin. For example, overusing a gel cleanser can cause the body to produce excess oil in order to protect the skin.
- Why is my skin so dry? Dry skin is usually temporary, especially after showering or swimming. But it could also be your skin type. Under normal conditions, dry skin responds well to skincare regimens. See professional advice if your skin doesn't improve with 4-6 weeks.
- How can I reduce the fine lines around my eyes? Along with external free radical factors like sun damage and lifestyle choices, wrinkles are caused by the constant mimic movements of the muscles and will grow deeper as we mature. Using science-driven eye serums or crèmes daily will help support and strengthen the delicate tissue around the eye, and prevent fine lines. Our master esthetician also recommends wearing sunglasses every day to protect your eyes from UV damage.
- Can I use a night cream during the day? Ingredients such as retinol make your skin more sensitive to the sun. If it’s in your night cream, make sure you use a Vitamin C serum first (it will actually help the retinol work better) and follow it with sun protection on top of your moisturizer.
- What will happen if I don’t follow my skincare regimen daily? Just like a diet or exercising, you have to be consistent in order to get results. Skipping occasionally isn’t dramatic. But avoiding a regimen often will simply not give you the desired results. At night, cell turnover is faster. If you consistently follow your skincare routine, your skin will be able to repair itself more efficiently.
- When I wash my face, what I should use to dry my skin? And how? Pat dry with a clean washcloth or towel.
- How long should I wait after washing my face before applying my serum and moisturizer? Serums have smaller molecules. Waiting a few minutes will allow your serum to penetrate into the deeper layers of your skin.
- If I’m in a hurry, what step in a skincare routine should I not skip? If you thoroughly cleansed your skin the night before, you could get away with only wiping it with a gentle toner or clean and damp washcloth in the morning. Follow with some natural zinc-based sun protection. It will hydrate your skin without clogging your pores. Don’t even have time to apply makeup? Mix in a little of our 4-in-1 Mineral Foundation into your sun protection and turn it into a BB cream. This will give you a more even skin tone. One coat of mascara, a little bit of gloss or lip balm… You will be out the door in less than 5 minutes.
Don’t see your question here? If your inquiry is specific to your skin type, please fill out our short Your Skin Today survey so we can help you. Otherwise, send us your question via the form below and we’ll get back to you asap.